Life Line Support For Low Income Customers

Help With Your Bill

You may be eligible for assistance in paying for your phone and internet bill from two separate assistance programs.

TAP – Telephone Assistance Plan (Minnesota residents only)
TAP provides a monthly discount of $10.00 on landline voice service (excluding cell phones). If you receive Lifeline assistance for landline phone/internet service, you will be automatically enrolled in TAP without the need to complete a separate TAP application.

Federal Lifeline Program
Lifeline is a federal program that lowers the monthly cost of phone and internet. Eligible phone customers will get a discount of $5.25 toward their phone charges and internet customers will receive a discount of $9.25 towards internet service. You can use Lifeline for either phone or internet, but not both. To find out more information on the program and see if you qualify got to the website: www.lifelinesupport.org.

Am I eligible?
Telephone service must be in your name and you must show proof you, or someone in your household, either participates in one or more of the qualifying programs, or you meet the qualifying income guidelines.
When you no longer participate in any of the qualifying public assistance programs or you no longer meet the income guidelines, you must notify the Lifeline and/or TAP provider that you are no longer eligible to participate in the programs.
Annual Recertification
Lifeline customers must re-certify their Lifeline eligibility each year. Lifeline customers will receive information from the Universal Service Administrative Company (USAC) when it is time for eligibility to be recertified. If you are recertified as eligible for Lifeline, you will also stay enrolled in TAP, if applicable.
How to Apply
To apply, you can download a paper application or apply online by going to www.lifelinesupport.org/how-to-get-lifeline/. Paper copies along with supporting documentation can be mailed to: Lifeline Support Center, PO Box 7081, London, KY 40742.
Minnesota Public Utilities Commission (MPUC) regulates the TAP/Lifeline programs. If you have questions regarding these programs, contact the MPUC at 651-29-0406 or 800-657-3782.