10-Digit Local Dialing FAQ’s
The Federal Communications Commission (FCC) has adopted 988 as a new three-digit
number to be used nationwide to reach the National Suicide Prevention and Mental
Health Crisis Lifeline, starting July 16, 2022. Customers must continue to dial 1-800-273-
TALK to reach the Lifeline until July 16, 2022.
In order for 988 to work in your area code, 10-digit local dialing must first be implemented.
For area code 218 (and limited 701 customers, in West Halstad, West Nielsville, West
Climax), you will need to change the way you dial local calls.
What will be the new dialing procedure?
To complete all local calls, you will now need to dial area code + telephone number.
This applies to all calls within your area code that are currently dialed with seven digits.
Who will be affected?
Anyone with a telephone number from your area code will need to make this change from
7-digit local dialing to 10-digit local dialing.
When will the change begin?
Beginning April 24, 2021, you should begin dialing 10 digits (area code + telephone
number) for all local calls. If you forget and dial just 7 digits, your call will still be
Beginning October 24, 2021, you must dial 10-digits (area code + telephone number) for
all local calls. On and after this date, local calls dialed with only 7-digits may not be
completed, and a recording will inform you that your call cannot be completed as dialed.
You must hang up and dial again using the area code and the 7-digit number.
Beginning July 16, 2022, dialing “988” will route your call to National Suicide Prevention
and Mental Health Crisis Lifeline.
What will you need to do?
In addition to changing the way you dial local calls, all services, automatic dialing
equipment, or other types of equipment that are programmed to complete calls to 7-digit
local numbers will need to be reprogrammed to complete calls to 10-digit numbers. Some
examples are life safety systems or medical monitoring devices, PBX’s, fax machines,
Internet dial-up numbers, fire or burglar alarms and security systems or gates, speed
dialers, mobile or other wireless phone contact lists, call forwarding settings, voicemail
services and other similar functions. Be sure to check your website, personal & business
stationary, advertising materials, personal and business checks, contact information, your
personal or pet ID tags, and other such items to ensure the area code is included.
What will remain the same?
* Your telephone number, including current area code, will not change.
* The price of a call, coverage area, or other rates and services will not change due
to the dialing change.
* What is a local call now will remain a local call regardless of the number of digits
* You will continue to dial 1 + area code + telephone number for all long distance
* You can still dial just three digits to reach 711 (relay services) and 911 (emergency
* Any 211, 311, 411, 511, 611, or 811 services available in your community can still
be reached by dialing their three-digit codes.
* The National Suicide Prevention Lifeline can still be reached by dialing 1-800-273-
Who may you contact with questions?
If you have any questions regarding information provided in this notice, please call
Halstad Telephone Company at 218-456-2125 or access www.halstadtel.com for more
information. You can also visit the FCC website at https://www.fcc.gov/suicideprevention-hotline.